Säkra has a centralized complaint handling, which means that Säkra AB handles all complaints made against companies within the group.
Att: Pontus André
114 87 Stockholm
Säkra has statutory permissions for its operations which can be confirmed with the Swedish Companies Registration Office (Bolagsverket) and the Swedish Financial Supervisory Authority (Finansinspektionen).
Säkra has its statutory liability insurance taken out with W. R. Berkley Insurance AG, Svensk Filial through Säkra Koncept.
Claims are handled by Crawford & Company (Sweden) AB. All claims for insurance compensation or notifications of events related to the insurance must be sent in writing to:
Crawford & Company (Sweden) AB
171 06 Solna
For free guidance regarding complaints, you can contact the following bodies:
Bank, mutual funds, securities and insurance
Personal finance and law
Contact details for consumer counselors in your municipality can be found at: